Role Title: Steward
Responsible to: Administrator
Purpose of role:
The role of the Steward is to be present within the reception area to welcome visitors and provide guidance and support when needed. The Steward is responsible for answering visitor’s enquiries, helping with wayfinding and alerting the administrator of maintenance or security issues that may arise.
Key Tasks for this role may include:
- Promoting the charity status of the museum and encouraging donations
- Welcoming visitors throughout the Museum and its galleries ensuring every visitor has an exceptional experience
- Provide information and direct visitors as required
- Ensure the galleries are clean and tidy for opening
- Promote public understanding of the collections and the story of Brixham
- Help with gallery activities
- Alert Visitors Services staff to any maintenance issues within the galleries
- Develop an understanding of access needs of visitors within the galleries
- Be confident in encouraging sales from the gift shop, handling cash, and using electronic card payment machine.
- We are looking for someone who:
- Is friendly and engaging, and a good communicator
- Enjoys working and interacting with the public
- Understands the need to provide an exceptional experience for every visitor
- Is security conscious
- Has an interest in Brixham and the subject areas covered by the Museum
- Support and training:
- Training, instruction and guidance around Museum objects and collections if and where necessary
- General
- To comply with the Museum’s Health and Safety Policy and to bring to the attention of the
- To comply with the Museum’s Safeguarding Policy and to bring to the attention of the named
- Safeguarding Officer any issues relating to Safeguarding of Children, Young People and Vulnerable Adults.
- To comply with the Museum’s Volunteer Policy and the terms of the Volunteer Handbook.
- Ensure that your name badge is always visible when working in the public areas of the Museum.
- The details contained in this volunteer role description reflect the content of this volunteering role
- at the date of being prepared. It is however possible that over time the nature of the role will
- change. Therefore, this volunteer role description may, from time to time, be revised.
- The existence of this role description neither intends nor implies that any employment relationship is to be created either now or at any time in the future.
The details contained in this volunteer role description reflect the content of this volunteering role at the date of being prepared. It is however possible that over time the nature of the role will change. Therefore, this volunteer role description may, from time to time, be revised.
The existence of this role description neither intends nor implies that any employment relationship is to be created either now or at any time in the future.